Return & Refund Policy

Please double-check the information entered before completing  your checkout, as we cannot be held responsible for any inaccuracies. Any additional cost, such as shipping, restocking fees, custom fees and taxes, will be the responsibility of the customer in the event of incorrect information provided during checkout.

Return/Exchange Policy:

• In principle, the piercing jewelry is not suitable for return or exchange because it's private items. It's not good to do secondary sales to others. That's the responsibility and promise to each buyer. Hope you can understand this. Please double-check and confirm the specification before you place the order.

Refund Policy:

• If the item you received doesn't match the listing, or if it arrived faulty or damaged without human factor, please contact us with the evidence and we will arrange the replacement or refund.

If you have any questions, please contact us at heuvipens_jewelry@yeah.net